The purpose of this research paper is to offer innovative tools and techniques to avert corporate crises to ensure organizational excellence and effectiveness. It explains calm leadership and advocates soft leadership. It illustrates with inspiring examples of leaders including Abraham Lincoln, Winston Churchill, and Boris Yeltsin, who handled substantial crises successfully. It provides a list of leaders who led during turbulent times, saved their companies from the brink of disaster, and emerged in stronger positions; several are specifically profiled: Steve Jobs, Lee Iacocca, Ed Whitacre, Isaac Perlmutter, Richard Clark, and Gordon Bethune. It explains decision-making on complex issues and crises and shows how turbulence can be an opportunity, not a threat. It differentiates between leadership styles and the need to apply hard leadership skills during crises and soft leadership skills during normal times. It outlines action steps to overcome organizational crises. It concludes that with the advent of the fourth industrial revolution demarcated by artificial intelligence and automation, it is essential to take appropriate action steps to avert corporate crises to ensure organizational excellence and effectiveness.
Rao, M. S.
"Action Steps to Overcome Organizational Crisis,"
The Journal of Values-Based Leadership: Vol. 14
, Article 11.
Available at: https://scholar.valpo.edu/jvbl/vol14/iss1/11