[Excerpt] Responsiveness is one of the most often used terms in business to represent a primary source of agility in organizational systems. Firms that respond quickly to uncertain situations often succeed. However, responsiveness under a higher level of uncertainty is challenging. Another way of looking at uncertainty is to define an opportunity within the crisis. Put differently, uncertainty is not an everyday routine and hence determines an opportunity to demonstrate leadership through responsiveness.
M, Vijaya Sunder
"A State of Responsiveness Amid Crisis: Learnings from India,"
The Journal of Values-Based Leadership: Vol. 13
, Article 8.
Available at: https://scholar.valpo.edu/jvbl/vol13/iss2/8