"Cultivating Empathy: New Perspectives on Educating Business Leaders" by Svetlana Holt, Joan Marques et al.
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Abstract

Beyond rules, procedures, and manuals lie relationships. Jettisoning a formal hierarchical company structure allows all levels of management and employees to positively interact – this is where the key driver of “empathy” is so critical to continue building these relationships and molding a common organizational purpose.

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