Beyond rules, procedures, and manuals lie relationships. Jettisoning a formal hierarchical company structure allows all levels of management and employees to positively interact – this is where the key driver of “empathy” is so critical to continue building these relationships and molding a common organizational purpose.
Holt, Svetlana; Marques, Joan; Hu, Jianli; and Wood, Adam
"Cultivating Empathy: New Perspectives on Educating Business Leaders,"
The Journal of Values-Based Leadership: Vol. 10
, Article 3.
Available at: http://dx.doi.org/10.22543/0733.101.1173
Available at: http://scholar.valpo.edu/jvbl/vol10/iss1/3