Project Title

Backend Challenges and Issues for Electronic Government

Date of Award

5-2-2016

Degree Type

Thesis

Program

Information Technology

First Advisor

Ryan Freeman-Jones

Second Advisor

Nicholas S. Rosasco

Abstract

The term electronic government (also called e-government, or eGov) refers to multidisciplinary projects that are complex in nature. Since the beginning of the Internet revolution many countries have adopted e-government as a step toward enhancing the delivery of public or governmental services to citizens by what are called e-services. A typical request for a service is initiated and passes through an electronic service (“e-service”) portal, or a front office. The term front office application usually system can be defined as designates software seen and used directly by an end user. This software provides the capabilities needed to collect the user inputs and provides effective services. The main purpose of front end application in the egovernment is doing business with government easier by providing online access to a range of services. The user input or service request will be fulfilled by the back-office, which can be defined as the internal operations of an organization that that don’t interface with clients and citizens but can help manage and control users’ input and provide them the appropriate output. Although e-government has many benefits, including cost reduction, enhancing governmental organizations’ efficiency, assisting a government’s economic policy, and helping the environment by reducing air and noise pollutions, there are a variety of challenges which might be critical to successful implementation of an effective e-government system, like e-government design and development, users or targeted users, public organizations and citizens’ / customers’ readiness to use and implement the e-governments’ technologies, and finally security and infrastructure.

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