True leaders emerge and earn their right to lead — not as a result of an organization’s day-to-day activities — but through courageous acts exhibited during the organization’s defining moments, whether such moments be characterized as stable or disastrous. Remaining strong and steadfast in testy situations while demonstrating the ability to bond to earn the trust of others are the predominant emotional and interpersonal characteristics on display when a leader earns his or her right to lead.

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