M S. RaoFollow


The purpose is to present a case study on soft leadership to resolve conflict effectively. It adopts the 11 Cs of Professor M.S. Rao, the father of “soft leadership” — character, charisma, conscience, conviction, courage, communication, compassion, commitment, consistency, consideration, and contribution. It draws a blueprint to resolve conflicts amicably. It emphasizes that leaders have to act according to the situation, with more emphasis on soft leadership, for resolving conflicts to achieve a win-win outcome. It describes how to redress grievance in a private Indian educational institution through soft leadership. It offers practical ideas and innovative tools and techniques to resolve conflicts. It points out that conflicts cannot be eliminated in organizations, but can only be minimized if leaders and stakeholders adopt a proactive attitude. Understanding this philosophy and exploring soft leadership to resolve conflicts helps organizations enhance their productivity and performance.

Included in

Business Commons