Document Type

Conference Proceeding

Publication Date



We have recently overhauled our IT training program that we offer our students, faculty and staff. In the past, the training program consisted of sessions about changes to campus systems or sessions related to very specific software uses such as mail merge or tables. Users can now expect that training will be more than software use and how-to’s. We have started looking at ways to enhance our clients overall use of campus technology. As we examined ways to better serve our campus community, we engaged in qualitative observations in many areas. We examined how our graduate students were using technology to collaborate. The faculty were observed by our training staff to see how they were employing campus technology in courses and integrating technology into their assignments given to students. We interviewed our Help Desk Student Consultants to see what they observed as major training goals throughout the campus based on their interactions with clients. Upon completion of our observations, we outline our course development plans for increasing technology integration and full use of our campus technology offerings to further our mission of enhancing learning, teaching and job function through technology. Our goal is to reach beyond the software functionality and take our clients to the apex of relevance and application.