Correlation between Health Care Organization Career Ladders and Employee Satisfaction

Faculty Sponsor

Jeffrey Coto




Health Care Administration

Presentation Type

Poster Presentation

Symposium Date

Spring 5-4-2017


Aim: The aim of this study was to examine the influence of empowering work conditions and workplace performance on healthcare workers' experience of burnout and health care workers' retention identified in the literature.

Background: A major cause of turnover among healthcare workers is related to unsatisfying professional conditions in the workplace that are associated with burnout, lack of on the job training, and stagnant future career options. The use of career ladders in the workplace is an example of a program that may help with the decrease in turnover among healthcare workers.

Method: The review of literature examined the impact of workplace empowerment, employee career ladders, and burnout on three employee retention outcomes: job satisfaction, organizational commitment, and turnover intentions.

Results: A study between 136 nurses with BSN degrees or higher and on a career ladder track recorded an average of 3.6 on a 5 point likert scale, suggesting that the career ladder was an effective way for nursing expertise to be recognized and to enhance and further their career (Korman & Eliades, 2010).

Conclusion: The review of literature suggests that healthcare workers' perceptions of empowerment and future career growth are related to job satisfaction, organizational commitment, and turnover intentions. The career ladder was a highly suggested program that many healthcare facilities used to increase retention.

Implications for management: Leadership strategies that empower healthcare workers for professional growth may be helpful in preventing workplace burnout, and ultimately, retain more employees.

Biographical Information about Author(s)

The author, Natalie Bittles, is passionate about employee satisfaction and continuing education to better the entire work place. She is a student in the 4+1 Masters of Health Care Administration program at Valparaiso University. Future aspirations include joining a large children's hospital and working to increase patient satisfaction and lower health care cost without compromising excellence.

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