Document Type


Publication Date


Journal Title

Journal of Interlibrary Loan,Document Delivery & Electronic Reserve


Expansive document delivery service for locally available materials is becoming increasingly popular, but is a learning component lost with the implementation of this service? In this study, the authors compare data from two institutions, one that provides an unadvertised document delivery service without instruction, and another that cancels requests for locally available materials with an instructional component. The behavior of each institution's patrons over a 4-year period is analyzed and found to differ at statistically significant levels. These findings will be useful for interlibrary loan policy makers who are considering whether to implement document delivery for locally available items.


This is an electronic version of an article published by Ruth Sara Connell and Tschera Harkness Connell, "Teaching Patrons to Fish: The Educational Value of Cancelling Requests for Locally Available Materials." Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 24, no. 5 (2014): 147-165. The article is available online at .